BOOKING
CONDITIONS FOR SERVICED ACCOMMODATION
These
conditions define the basis on which an accommodation booking is made between
the person making the booking (hereinafter referred to as the customer) and
Airds Farm (hereinafter referred to as the proprietor).
Booking of accommodation constitutes a legal contract between the
customer and the proprietor. The
basis of the contract is that the proprietor is bound to make available the
accommodation as agreed and the customer is bound to pay the agreed value of the
booking.
Booking
A
booking shall be deemed to have been made when a request for accommodation by a
customer is made and accepted by the proprietor.
A booking may be made either by telephone, letter, or e-mail and the
booking conditions shall apply irrespective of the means of booking.
Bookings,
once made are subject to procedures as set out below in regard to cancellation
& variation.
Deposit
A
deposit of 25% of the value of the booking, subject to a minimum of the value of
the first night’s stay shall normally apply on booking
Cancellation
If
for any reason the customer seeks to cancel the booking the following conditions
apply: -
Prior
to 6 weeks from date of arrival
Deposit only due.
Within
6 weeks of date of arrival
75% of total value of booking due#
In
all cases the proprietor will make every effort to re-let the booked
accommodation and if successful will reimburse the customer in full less a small
fee for costs incurred.
#
By Law the proprietor is entitled to seek compensation for loss of
profit, but must make appropriate adjustment for costs saved e.g. food/laundry.
The proprietor assesses this saving at 25% of the value of the booking.
Variation
Where
the customer having booked accommodation seeks to vary the booking in respect
either of dates of stay or number/type of persons staying, the proprietor will
make every effort to accommodate the required changes.
The proprietor, however, reserves the right to make a charge for any
reduction in value of the booking on the same basis as a cancellation.
Special
Bookings
In
certain circumstances such a large party bookings, events bookings, wedding
parties etc. special rates and terms
may be applicable and quoted as a fixed price.
In these circumstances no refund will normally be offered in the event of
cancellation.
Insurance
We strongly advise customers to acquire holiday insurance to cover cancellation and other risks either with a company of your own choice or our recommended insurers. A leaflet with application form is normally enclosed with this form, but in case of any difficulty please contact Airds Farm or see our website for a link to our recommended insurer.
Arrival
& Departure
The
time of arrival on the day of entry shall normally be between
Departure
must be made by
Smoking
Smoking
is not permitted within the guest house.
Pets
Dogs
(or other pets) may be brought to Airds but are not allowed within the house
(except guide dogs). Where dogs are
brought the following conditions must be met.
1.
They should be well behaved and under control at all times and do
not represent a risk or annoyance to the proprietor and his staff, other
customers and visitors.
2.
Dogs should be kept on a lead and under control within the
steading and within the proximity of poultry or other animals.
If
there is any likelihood that dogs left in vehicles or trailers overnight may
bark due to unfamiliar surroundings, presence of persons or other dogs
(including the proprietor’s dogs) or any other reason, the vehicle or trailer
in which they are housed should be parked in
the lower car park to avoid disturbance to other customers.
Areas
of open land and woodland are available in the near vicinity upon which dogs may
be allowed to run, subject only to a duty of care in respect to stock that may
be present in adjacent fields.
Safety
Airds
Farmhouse is situated within the Airds Farm steading and although many of the
buildings are no longer used for agricultural purposes, farm activities are
still carried out to a limited extent. The
garden to the house that is available for customers’ enjoyment, is steep in
places and includes steps and a pond.
For safety reasons the following rules must be observed: -
·
Children must be kept
under supervision at all times.
·
Buildings, barns sheds
etc. must not be entered.
·
Where tractor operations
are in progress keep well clear of the area.
·
Where stock handling
operations are in progress ensure a safe distance is kept.
·
Keep well away from
cattle in fields unless you have experience of farming.
In particular dogs must not be allowed to run free around stock of any
sort. Cows with young calves
at foot are a particular hazard and must not be approached.
It is entirely the customer’s responsibility to ensure that he/she and
all members of his/her party are aware of these risks and the Owner shall not
accept any liability for loss or injury occasioned by failure to observe the
foregoing.
Data
Protection
It
is implicit in this contract that the customer agrees that data provided by him
may be held on a computer database. The
owners undertakes not to supply any such information held to any third parties
without the express permission of the holidaymaker.
Disability
Legislation
In
compliance with the law, Airds Farm does not discriminate in respect of gender,
creed or disability. Pre-existing
conditions, such as winding stairs and narrow passageways, however, do not allow
us to cater for all types of disabilities.
It is the responsibility of the customer to notify the proprietor of any
special access or other needs so that they may be advised of any unavoidable
limitations or restrictions affecting their stay.
The proprietor will make every effort to provide whatever assistance and
support is required by customers.
Complaints
Every
effort is made to ensure that everything is in proper order.
Should your expectations not be met in any respect please bring
this to the proprietors’ attention.