Self Catering Accommodation

General

These conditions are set down to clarify the obligations and responsibilities of both the owner of the property (hereinafter referred to as the Owner) and the person renting the property (hereinafter referred to as the Holidaymaker) when entering into a booking agreement. It is our belief that it is more important to provide a clear basis for such an agreement than to rely on wording that may be legally watertight but is confusing to read or which imposes unreasonable conditions on one of the parties. Booking of accommodation, nevertheless constitutes a legal contract and it is important to understand the basis of this. The following paragraphs are intended to set out these obligations as simply as possible for the benefit of all. If after reading this document you feel that any of the conditions are unreasonable please do not hesitate to discuss the matter with us. We are always prepared to consider special circumstances if requested to do so prior to booking. We may not be able to agree to requested variations to the contract retrospectively.

Payment

A booking may be provisionally made by telephone and the Owner will undertake to hold this booking for a period of 7 days pending receipt of the deposit. The deposit will be £60 (per week) unless otherwise agreed. On receipt of this the booking is confirmed and the contract made. Payment of the balance is to be made 6 weeks before the date of entry to the property. If the booking is made within 6 weeks of the date, the full payment is to be made at time of booking. The booking deposit is non-returnable to cover administration costs.

Cancellation

If for any reason the customer seeks to cancel the booking the following conditions apply: -
Prior to 6 weeks from date of arrival      Deposit only retained.
Between 3 and 6 weeks of arrival date       50% of total value of booking due*
Within 3 weeks of entry date       Full cost charged. If the property is subsequently booked by another party the full cost less the deposit will however be refunded. The Owner will make every effort to re-book the property. To avoid potential financial loss holidaymakers are advised to insure against the possibility of having to cancel.

Insurance

We strongly advise holidaymakers to acquire cancellation insurance either with a company of your own choice or our recommended insurers. A leaflet with application form is normally enclosed with this form, but in case of any difficulty please contact Airds Farm.

Size and Makeup Of Party

The accommodation is suitable for up to 5 adults. One extra child may exceptionally be allowed by agreement Additional persons are not permitted to use the accommodation and breach of this condition shall entitle the Owner to require the Holidaymaker and his party to leave the accommodation immediately without refund. The person booking the accommodation (or another specified individual by prior agreement only) will be present throughout the booking and shall be responsible for the behaviour of the whole party.

Bookings over one week in duration

Where booked for a period in excess of 1 week a change of bed linen is included each 7 days. Making up beds & servicing of the property will not be carried out unless requested in advance and is subject to an extra charge. Transfer of accommodation to parties other than those declared at the outset during the booking is not permitted without prior agreement.

Bed Linen

The cottage is equipped with duvets and freshly laundered duvet covers and pillowcases are provided for each person in the party. Towels are not provided, but can be made available on request for a small extra charge.

Arrival and Departure

The time of arrival on the day of entry shall be 3.00pm or later. Please do not arrive before that time because due to the need to service and maintain the property, it will not usually be possible to permit occupation before that time. If your booking is out of the main season and is not booked the previous week we will normally advise you in advance that an early occupation is possible. Departure must be made by 10.00am on the day of leaving to allow the owner to service the accommodation.

Smoking

Smoking is not permitted within the guest house.

Pets

Dogs (or other pets) may be brought to Airds but are not allowed within the house (except guide dogs). Where dogs are brought the following conditions must be met.
1. They should be well behaved and under control at all times and do not represent a risk or annoyance to the proprietor and his staff, other customers and visitors.
2. Dogs should be kept on a lead and under control within the steading and within the proximity of poultry or other animals.
If there is any likelihood that dogs left in vehicles or trailers overnight may bark due to unfamiliar surroundings, presence of persons or other dogs (including the proprietor’s dogs) or any other reason, the vehicle or trailer in which they are housed should be parked in the lower car park to avoid disturbance to other customers. Areas of open land and woodland are available in the near vicinity upon which dogs may be allowed to run, subject only to a duty of care in respect to stock that may be present in adjacent fields.

Safety

Airds Farmhouse is situated within the Airds Farm steading and although many of the buildings are no longer used for agricultural purposes, farm activities are still carried out to a limited extent. The garden to the house that is available for customers' enjoyment, is steep in places and includes steps and a pond. For safety reasons the following rules should be observed: -

• Children should be kept under supervision at all times.
• Buildings, barns sheds etc. must not be entered.
• Where tractor operations are in progress keep well clear of the area.
• Where stock handling operations are in progress ensure a safe distance is kept.

Keep well away from cattle in fields unless you have experience of farming. In particular dogs must not be allowed to run free around stock of any sort. Cows with young calves at foot are a particular hazard and must not be approached. It is entirely the customer’s responsibility to ensure that he/she and all members of his/her party are aware of these risks and the Owner shall not accept any liability for loss or injury occasioned by failure to observe the foregoing.

Data Protection

It is implicit in this contract that the customer agrees that data provided by him may be held on a computer database. The owners undertakes not to supply any such information held to any third parties without the express permission of the holidaymaker.

Disability Legislation

In compliance with the law, Airds Farm does not discriminate in respect of gender, creed or disability. Pre-existing conditions, such as winding stairs and narrow passageways, however, do not allow us to cater for all types of disabilities. It is the responsibility of the customer to notify the proprietor of any special access or other needs so that they may be advised of any unavoidable limitations or restrictions affecting their stay. The proprietor will make every effort to provide whatever assistance and support is required by customers.

Complaints

Every effort is made to ensure that everything is in proper order. Should your expectations not be met in any respect please bring this to the proprietors' attention.